FAQ

Yes, you can return your order within 14 days, provided the products are unused, unopened, and in their original packaging. You will be responsible for the return shipping costs.

Please note that returns are only possible under these conditions. For further information on our return policy, please contact us. Simply send us a contact form with your order or invoice number in the subject line.

The refund will be processed using the payment method you used to place your order. Once we receive your return and it has been inspected by our team, we will process the refund.

Please note that this process may take up to 14 days. Once the verification is complete, the amount will be refunded to your original payment method. You will receive confirmation from us once the refund has been processed.

Accidentally ordered incorrectly:

If you accidentally ordered the wrong product, you can notify our customer service using the contact form . Please include your order or invoice number in the subject line. Please note that you are responsible for the return shipping costs.

Product used and exchange or return:

Please understand that for hygiene reasons, we cannot accept an exchange of a product that has already been used.