FAQ

Here you will find answers to the most frequently asked questions and additional information

Shipping information
How long does delivery take?

Delivery times:

  • Within Germany: 2 – 5 working days
  • Within Europe: 5 – 8 working days
  • Rest of the world: 10 - 28 working days (depending on location)

Shipping costs within Germany:

  • Orders up to €100: €4.95
  • Orders over €100: €0

Shipping costs within Europe:

  • Order value up to €50: €11.95
  • Orders over €50: €9.95

Shipping costs to the rest of the world:

  • 40€
Can I see when my order will be delivered?

In your customer account under the heading “Orders” and via the link in your order confirmation email, you can check the current delivery status of your order at any time.
My package couldn't be delivered and is being returned. What should I do?

In this case, please contact our customer service team via our contact form or by email at info@euroarabin.com . After correcting the delivery address, we can resend your DHL shipment once we receive the return.

Please note that additional shipping charges may apply for redelivery. In this case, we will, of course, inform you in advance.

If you no longer wish to purchase the product, you will be refunded in accordance with our refund policy. Unfortunately, shipping costs already incurred cannot be refunded.

payment
What payment options are available?

Credit cards:

  • Visa
  • Mastercard
  • American Express
  • maestro

Digital Wallets:

  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

Buy Now, Pay Later:

  • Klarna

Alternative payment methods:

  • Advance payment/bank transfer
  • Bancontact (Belgium)
  • EPS transfer (Austria)
  • iDEAL (Netherlands)
What are the bank details for a transfer?

Our bank details are:

Account holder : Euroarabin UG (limited liability)

IBAN : DE67 4767 0205 0073 6587 00

BIC : DEUTDE3BXXX

Postbank - a branch of Deutsche Bank AG

Complaints & Returns
Can I return my package?

Yes, you can return your order within 14 days, provided the products are unused, unopened, and in their original packaging. You will be responsible for the return shipping costs.

Please note that returns are only possible under these conditions. For further information on our return policy, please contact us. Simply send us a contact form with your order or invoice number in the subject line.
How is the refund made?

The refund will be processed using the payment method you used to place your order. Once we receive your return and it has been inspected by our team, we will process the refund.

Please note that this process may take up to 14 days. Once the verification is complete, the amount will be refunded to your original payment method. You will receive confirmation from us once the refund has been processed.
I ordered the wrong item or have already used the product. Can I still exchange the item?

Accidentally ordered incorrectly:

If you accidentally ordered the wrong product, you can notify our customer service using the contact form . Please include your order or invoice number in the subject line. Please note that you are responsible for the return shipping costs.

Product used and exchange or return:

Please understand that for hygiene reasons, we cannot accept an exchange of a product that has already been used.